Refund policy

Our Commitment to Your Skin's Happiness

At Eternal Skincare, we treasure the wonderful community we've built around trust, quality, and the shared goal of achieving radiant health for your skin. Years of dedicated research and development have gone into formulating our products to ensure they offer the most beneficial effects. We understand that our community thrives on the uniqueness of each individual, and we celebrate that diversity.

However, we recognize that everyone's skin is different, and no single skincare solution can meet every person's needs. That's why we stand by our products with a promise: if they don't meet your expectations, we want to make things right.

90-Day Money-Back Guarantee

We're confident you'll adore our products. But if you're not entirely satisfied, simply return your purchase within 90 days for a full refund—no quibbles, no fuss. (Excludes postage)

NOTE:

You must contact us within 90 days of receiving the product, by email stating your request to use our money-back guarantee.

You must pay for shipping the item back to Eternal Skincare.

 

Refund policy

Consumer Contracts Regulations 2013

In accordance with this legislation, you are entitled to cancel your order when you buy online or by phone.

You must exercise your right to cancel no longer than 90 days after the day on which you receive the goods. To exercise the right to cancel, you must inform us of your decision to cancel your order by using the ‘model cancellation form’ below

Model cancellation form

To Eternal Skincare, London Road, Ashington, West Sussex, RH20 3AX, (Email) info@eternalskincare.com:

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],

Ordered on [*] / received on [*]:

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Alternatively, a clear statement, including details of your name, geographical address, details of the order you wish to cancel, and, where available, your phone number and email address.

You can notify us of cancellation by emailing: info@eternalskincare.com, calling 0800 707 6883, or writing to: Eternal Skincare, London Road, Ashington, West Sussex, RH20 3AX

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

If you decide to cancel, you should return the goods to us at your cost within 90 days of such cancellation and we will reimburse you (by the method used to pay for the original transaction) the amount in relation to the goods to which cancellation rights apply. This includes the cost of delivery.
Money Back Guarantee – All products carry a money-back guarantee (not including postage incurred).

Contact us at info@eternalskincare.com or by phone on 0800 707 6883.